I’m Dennis Wakabayashi. On CX in the Wild, I speak with people working in customer experience across cultures, industries and the daily work of serving customers. Explore conversations about leadership, AI, employee experience and the human decisions behind customer relationships. Start with “Start Here | Human Customer Experience,” then explore the full interviews, podcast and Shorts. My latest book, Shrink to Human: Customer Experience in a World Built for Scale, Not People, explores how to keep customer experience human as organizations grow. Read the book, explore the Global CX Alliance community, or visit my website through the channel links. Guest roles and event references reflect the time of recording.